CRM Coordinator

Are you a detail-oriented professional with a passion for customer engagement and data-driven marketing? Made For Ayura is currently seeking a highly motivated and proactive CRM Coordinator to join our growing team in Jakarta Selatan. In this role, you will play a pivotal part in enhancing customer relationships and optimizing our marketing strategies using advanced CRM tools such as Salesforce and HubSpot. With a focus on data accuracy and customer satisfaction, you will be responsible for managing and analyzing customer data to drive business growth.

As a CRM Coordinator at Made For Ayura, you will work closely with our marketing and sales teams to ensure that customer interactions are seamless and effective. You will be responsible for maintaining our CRM database, updating customer information, and generating reports that provide valuable insights into customer behavior and preferences. This role offers a unique opportunity to leverage your skills in a dynamic and innovative environment, where your contributions will directly impact our business success.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain the CRM database, ensuring data accuracy and completeness.
• Update customer information and interaction records in Salesforce and HubSpot.
• Generate and analyze reports to provide insights into customer behavior and preferences.
• Collaborate with the marketing and sales teams to enhance customer engagement strategies.
• Monitor customer interactions and identify opportunities for improvement.
• Ensure compliance with data protection regulations and company policies.
• Provide support to the CRM team in implementing new CRM processes and tools.
• Participate in training sessions to enhance your CRM skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in a CRM or customer service role.
• Proficient in using Salesforce and HubSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with data analysis tools such as Excel and Google Analytics is a plus.
• Certification in CRM or customer service is a plus.

🛠️ Keahlian

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