E-Commerce Customer Service Representative - PT. Batavia Daya Makmur

PT. Batavia Daya Makmur is seeking a passionate E-Commerce Customer Service Representative to join our team in Jakarta Barat. In this role, you will be the voice of our company, providing top-notch customer support and ensuring a seamless shopping experience for our online customers. With a focus on customer satisfaction, you will handle inquiries, resolve issues, and build lasting relationships with our clients.

As an E-Commerce Customer Service Representative, you will be responsible for managing customer interactions through various channels, including email, live chat, and phone. You will use tools like Zendesk and Freshdesk to streamline your workflow and provide efficient support. This is an excellent opportunity to grow within a company that values its employees and offers competitive benefits.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries and complaints promptly and professionally.
• Provide accurate and helpful information about our products and services.
• Use CRM tools like Zendesk and Freshdesk to manage customer interactions efficiently.
• Resolve customer issues and escalate problems to the relevant departments when necessary.
• Monitor customer feedback and suggest improvements to enhance the shopping experience.
• Maintain a high level of customer satisfaction by following up on unresolved issues.
• Collaborate with other departments to ensure a cohesive customer support experience.
• Stay updated on industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service, preferably in an e-commerce environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM tools such as Zendesk and Freshdesk.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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